SALON & SPA POLICIES

Retail Product

 

Hair Republic Beauty Lounge stands by all our hair and skin care lines. We aim to find the best hair and skin care for your needs. No refunds on products. Lightly or unused products may be exchanged within 30 days of purchase when accompanied by original receipt. Defective products or hair tools may be returned for full refund or replacement within 30 days of purchase when accompanied by original receipt.

 

Service Redo Policy

 

We offer 100% guarantee on all our services. No refunds on services. However, you may receive a complimentary redo appointment at any time within the first two (2) weeks for most services. Manicures and pedicures are subject to redo within one (1) week of service. Due to the nature of some services, this guarantee may vary. Due to the delicate nature and necessary home care of salon professional grade colour, hair extensions and lash extensions, we guarantee them for 48 hours after leaving Hair Republic Beauty Lounge.

 

Bang Trim/Clean Up Appointments

 

Hair Republic Beauty Lounge offers one (1) complimentary bang trim or clean-up service between cuts. Subsequent bang trim/clean up services will be subject to a fee.

​

Appointments and Cancellation Policies

 

Treatment times and services you select are reserved especially for you. A 24hr cancellation notice (48hr for spa packages) is required or a 50% cancellation fee will be imposed. Hair Republic Beauty Lounge reserves the right to cancel any non-confirmed appointments at any time. If you have not shown up for an appointment, future bookings will have to be secured with a credit card.

 

Check-in Procedure

 

To provide you with the maximum benefits and enjoyment from your treatments, please arrive at least 15 minutes early. Your punctuality is appreciated. As we must consider all of our clients, you may be required to limit the time or relinquish your scheduled treatment if you arrive late.